Privacy Policy
1. Commitment to Privacy
STAR Orthopaedics is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant healthcare confidentiality requirements.
2. Information We Collect
We may collect personal information when you:
- submit an online enquiry or referral
- request an appointment
- complete patient forms
- communicate with us via email or phone
- browse the Website (cookies/analytics)
Information may include:
- name, contact details, date of birth
- medical history or clinical information provided voluntarily
- referring doctor information
- website usage data (IP address, browser details, analytics logs)
3. How We Use Your Information
- We use personal information to:
- respond to enquiries
- arrange and manage appointments
- provide clinical care once a practitioner–patient relationship exists
- improve Website performance and user experience
- meet legal and regulatory obligations
- We do not use personal information for marketing without your consent.
4. Storage and Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification, or disclosure.
This may include secure practice-management software, encrypted systems, controlled access, and staff confidentiality obligations.
5. Disclosure of Information
We may disclose personal information to:
- treating clinicians within STAR Orthopaedics
- other healthcare providers with your consent
- referrers (where clinically appropriate)
- service providers who support our operations (e.g., IT providers)
- legal or regulatory authorities where required by law
We do not sell or trade personal information.
6. Website Analytics, Cookies, and Tracking
The Website may use cookies and analytics tools (e.g., Google Analytics) to monitor performance and user behaviour. These tools may collect information such as:
- pages visited
- time spent on site
- device/browser details
You may disable cookies in your browser settings, but some Website functions may be affected.
7. Access and Correction
You may request access to, or correction of, the personal information we hold about you.
Requests can be submitted to our practice using the contact details below.
8. Contact for Privacy Queries
For questions about this Privacy Policy or to request access/corrections:
STAR Orthopaedics
Physical Address:
Suite 5, Level 2
Eastwood Private Hospital
204 Greenhill Road
Eastwood, SA, 5063
Phone Contact:
Phone: 7077 0077
Fax: 7077 0124
Email Address:
Postal Address:
Star Orthopaedics
PO Box 10184
Adelaide Bc, SA 5000
9. Changes to This Policy
We may update this Privacy Policy periodically. Any revised version will be published on the Website and effective upon posting.